Shipping Policy

SRM Home Appliances

Effective Date: 24 May 2026

1. Overview

At SRM Home Appliances (https://srmhomeappliances.com), we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, handle, and deliver your orders.

2. Order Processing Time

Orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or holidays will be processed on the next working day.
In case of high order volume, processing may be delayed slightly.

3. Delivery Time

Delivery time depends on your location and courier partner availability.

Metro cities: 3–7 business days
Other cities/towns: 5–10 business days
Remote areas: 7–15 business days

4. Shipping Charges

Shipping charges (if applicable) will be shown at checkout before payment.
Free shipping may be offered on selected products or order values.
Shipping fees are non-refundable unless the product is damaged or incorrect.

5. Shipping Partners

We use trusted third-party logistics providers such as Bluedart, Delhivery, DTDC, and other reliable courier services to deliver orders safely.

6. Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS. You can use this tracking ID to monitor your delivery status.

7. Delivery Delays

While we strive for timely delivery, delays may occur due to:

Weather conditions
Courier delays
Public holidays or strikes
Incorrect or incomplete address details

8. Incorrect Address

Customers are responsible for providing accurate delivery details. We are not responsible for delays or failed deliveries due to incorrect addresses or contact information.

9. Failed Delivery

If delivery fails due to customer unavailability or incorrect information, re-shipping charges may apply.

10. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with proof (photos/videos).

11. Contact Information

Website: https://srmhomeappliances.com
Email: info@srmhomeappliances.com
Phone: +91-9040043929